Refund & Return Policy
Refund & Return Policy
Thank you for your purchase. Please read the following policies regarding product returns, exchanges, and refunds carefully.
60-Day Guarantee
You may return unopened products (or items containing a reasonable amount of the unused product), in original packaging within 60 days from the date on which the order was placed for a refund of the purchase price. (See Return Policy below for details.)
Return Policy
You may return unopened products (or items containing a reasonable amount of the unused product), in original packaging within 60 days from the date which the order was placed, for a refund of the purchase price. Only unopened or minimally used items that are in the original packaging may be returned for a refund.
If you have any questions about whether your opened product qualifies for return or refund, please contact a customer service representative at info@getferriswheel.com and we’ll be happy to help.
Return Processing
In order to return a product, you must submit a return request through your customer account by selecting the item you would like to return from your order. Once your return request has been reviewed, you will receive confirmation regarding whether your return has been approved and any additional instructions.
For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges). Shipping charges are non-refundable.
If the item is damaged or defective, we may request pictures of the damaged or defective merchandise prior to approving the return. If we require the item to be returned, a return shipping label will be provided for you to print and use to send the item back to us.
Any applicable refund will be issued once the returned item has been received by our warehouse and confirmed to meet the requirements of our return policy.
Damaged Items
If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged. Exchanges are only for the exact item purchased, unless the item is no longer available.
If a defective item is returned and shows signs of being dropped or physically damaged which is determined to be the cause of the defect, there will be a 25% restocking fee applied.
Exchange Policy
You may be able to expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order and submit a return request for the unwanted item(s) through your customer account.
The new order will be at your cost, and once the unwanted item(s) have returned to us, we will refund you for the item(s) (excluding shipping charges).
How to Request a Return
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Log in to your customer account and navigate to your Orders page.
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Select the order containing the item you would like to return.
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Select the item(s) you would like to return and submit your return request.
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Wait for your return request to be reviewed. Once reviewed, you will receive confirmation regarding whether your return has been approved and any additional instructions.
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If we require the item to be returned, print the return shipping label provided with your return approval.
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Repackage the item including all original parts, packing materials, and instructions. Everything must be returned exactly as it was sent to you.
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Attach the provided return shipping label and ship the package back to us.
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Once the returned item has been received and confirmed by our warehouse, your applicable refund will be processed to the original payment method within 3 to 5 business days.
Please allow up to 5 additional business days for the refund to fully process after initiation.
Questions?
For any questions about returns or refunds, please email us at info@getferriswheel.com.