Refund & Return Policy

Thank you for your purchase. Please read the following policies regarding product returns, exchanges, and refunds carefully.

Return Policy

You may return unopened products in original packaging within 60 days from the date which the order was placed, for a refund of the purchase price. Only qualified, unopened, unused items that are in the original packaging may be returned for a refund.

Return Processing

In order to return a product, you must contact us by emailing info@getferriswheel.com and submitting a return merchandise authorization (RMA) request. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing an RMA number. For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount. You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.

Damaged Items

If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged. Exchanges are only for the exact item purchased, unless the item is no longer available. If a defective item is returned and shows signs of being dropped or physically damaged which is determined to be the cause of the defect, there will be a 25% restocking fee applied.

Exchange Policy

You may be able to expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order and send the new invoice number to the customer service agent assigned to your original claim. The new order will be at your cost, and once the unwanted item(s) have returned to us, we will refund you for the item(s). Please check with your customer service agent before placing your new order.

How to Request a Return

Contact us via email to verify that your item is available for return before taking any other steps. Repackage the item including all original parts, packing materials, and instructions. Everything must be returned exactly as it was sent to you. Include a copy of the original packing list in the package, and indicate whether you would like a refund or replacement. For defective returns, you will be issued a pre-paid return label. For non-defective returns, you will need to send the package back at your own cost. Refunds will be processed within 3 to 5 business days of receiving the items and will be applied directly to the original payment method. Please allow up to 5 additional business days for the refund to fully process after initiation.